Frequently Asked Questions

1. Part of my order hasn’t arrived yet. What should I do?

Confirm this is the case at your tracking link and then contact the courier for more information. Once packages leave our shop, you’ll need to contact the courier directly to get more information about its location.

2.  How do I return an item in my order?

To initiate a return, please first email returns@themontessoriroom.com for complete instructions. 

3. What is your return policy?

To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging.

We will not accept returns on opened or used products.

All returns on shipped items that are shipped for free will be also charged a 10% restocking fee to cover the initial cost of shipping. Note this fee will not be charged for items picked up in store. 

Any initial shipping costs paid by the customer are also NOT refundable. 

You have 31 calendar days to return an item from the date you received it.

Orders placed between November 1 and December 24 can be returned until January 25th.

You are also responsible for paying for, and arranging, return shipping to us.

Please note we will not accept returns on assembled items, including Piklers, Shelves, or Learning Towers.  All products purchased from the Open Box, Demo and Imperfect Products section of our site cannot be returned. 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or Paypal account).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you have any issue with your products, we will send replacement parts as needed but cannot replace them with entirely new units. The cost to ship such large items is too high. However, we will 100% guarantee that you will have a functional and safe unit with our help.

4. Why is there a 10% restocking fee on returned items that were shipped?

The 10% restocking fee covers the cost of labour, shipping materials, and part or all of the shipping costs. Shipping typically costs more than the amount of shipping fees that we charge. 

5. What are your store hours?

We always keep our hours updated on our Google listing, which you can find here: https://g.co/kgs/NL42zvE

6. Do you offer any discounts?  

Our Large Active Toys are eligible for a 10% discount when picked up in store.  Click here to see which toys qualify.

We also have a points program, you receive 10 Points for every $1 spent. 100 Points = $1 off. Sign up here: https://themontessoriroom.com/account/register

Sign up for our newsletter to stay in the loop regarding sales and points promotions. Sign up can be found on our homepage.

7. How do I redeem my Montessori Room points?

To redeem your points online, go here: https://themontessoriroom.com/#smile-home

Log into the pop up in the bottom right corner and it'll show your points. If you want to redeem them, click the button to redeem and it'll generate a promo code you can use at the checkout.

To redeem your points at the store, just let us know when you go to pay!

For All Other Questions...

Email us at contact@themontessoriroom.com.