Shipping Options
FREE Shipping to any province in Canada on all orders over $149*. All orders ship from our store in Toronto (2229 Danforth Ave.)
Just choose regular shipping when you check out for free shipping.
All orders under $149:
- Shipping within the GTA for the postal codes listed here can be shipped same day delivery for a flat rate of $12.95
- Shipping for all orders within Ontario is $11.95 flat rate*
- Shipping for all orders in any other province outside of Ontario is $16.95 flat rate*
Subtotal calculated after discounts. The purchase of gift cards is not included in the calculation for free shipping.
Our Classroom Furniture Collection is not included in the this free shipping offer. For the Classroom Furniture Collection, there is free shipping on orders over $1000 (before taxes). For orders below $1000, the shipping cost will be approximately 10% of your order total.
*Please note that some remote, rural, and hard-to-reach areas, as well as oversized packages, may be charged an additional shipping fee. We will contact you before shipping to confirm that you would still like to proceed with your order and are ok to cover the additional charges.
We do everything we can to avoid these additional shipping fees but the cost is so expensive to ship to certain areas in Canada that we would lose money by shipping orders without an additional fee.
Also note that we can ship to Nunavut, the Northwest Territories, or the Yukon Territory, but we can't offer free shipping due to the higher cost of shipping to those locations. If you would like to ship an item to these regions, email us at contact@themontessoriroom.com for a shipping quote.
We're sorry but we cannot currently ship outside of Canada.
Order Processing
Almost all orders are processed within 2 business days. During times when we have very high order volumes, like the week of Black Friday, orders may take an extra day or two to process. We do our very best to get order out quickly!
Returns, Cancellations, Unable to Deliver or Refusal
We cannot cancel an order once it has been shipped. If you need to return your order after it has already shipped, you will need to wait until the item arrives at your shipping address and the pay to ship the item back.
If a package is refused or is unable to be delivered and is returned by the shipper, the customer is liable for all round-trip shipping and handling fees incurred, and some restocking fees may apply.
Delays out of our control are also not eligible for cancellations, refusal, and refunds.
Lost or Stolen Packages
All orders over $300 will be shipped with "Signature Required on Delivery" to ensure they are not at risk of porch theft.
Please note that if an order is reported lost or stolen, we will work with you to locate the package. We cannot offer a refund under any circumstances for lost or stole packages. We can offer a replacement if they courier has completed an investigation and determined the package is lost.
Thank you for your understanding on this matter.
FREE Local Pickup in East Toronto
You can pickup for free in Toronto at 2229 Danforth Ave. The nearest intersection is Danforth and Woodbine. Select this option at checkout and we will reach out to you to setup a pick up time.
Click here to see the Danforth Store location in Google maps >
Courier Options, Estimated Ship Times, and Christmas Cut Off Dates
To view a list of our couriers, how long it takes packages to arrive, and the Christmas shipping cut off dates, go here > https://themontessoriroom.com/pages/shipping-info
Questions?
If you have any questions about our shipping options, please email us at contact@themontessoriroom.com